New to crypto? Make your first move a smart one: jump on an Australian-operated exchange like Digital Surge. It’s a great place to start. It follows Australian laws, understands the local market, and puts the needs of Aussie users first. As you’ll see in this Digital Surge review, it’s a platform that inspires confidence. And peace of mind.
Digital Surge is a clever mix of innovation and practicality. The fees are low. The customer support is one of the best in the business. And…You can pay your utility bills and credit card payments on the platform—with Bitcoin!
Read on to see if it’s the exchange you’ve been looking for.
Key Highlights
What we like about Digital Surge
- Not intimidating: The interface is easy to navigate.
- Not too expensive: Low trading fees starting at 0.5%, and no deposit/withdrawal fees.
- Pay Bills with Bitcoin: Unique feature to pay bills via BPAY.
- Intelligent trading tools: Automated trading with trigger orders and recurring buys.
- Strong Security: Offline fund storage and two-factor authentication.
- Great Support: Responsive live chat, email support, and helpful FAQs.
- Australian Focused: Tailored for Aussies with full regulatory compliance.
What we don’t like about Digital Surge
- No Staking Options: Doesn’t offer crypto staking for earning rewards.
- FTX History: Past exposure to the 2022 FTX collapse may raise concerns for some.
- Limited Analysis tools: Lacks detailed charts and other analysis features for advanced traders.
At a Glance
| Feature | Details |
| Headquarters | Brisbane, Queensland, Australia |
| Web Address | www.digitalsurge.com.au |
| Mobile App | Available on Android and iOS |
| Deposit Methods | PayID, bank transfer, and POLi |
| Trading Fees | 0.5% per trade (lower with higher trading volumes) |
| Deposit Fees | Free |
| Withdrawal Fees | No fees for AUD withdrawals; crypto withdrawal fees vary by network |
| Cryptocurrencies Available | Over 400, including Bitcoin (BTC), Ethereum (ETH), Ripple (XRP) and Solana (SOL) |
| Staking and Rewards | No staking options currently available |
| Customer Support | Email and live chat support available during business hours |
About Digital Surge
Digital Surge is a Brisbane-based crypto exchange with a clear mission. And that’s to provide safe and intuitive access to crypto for everyday Aussies. Since its launch in 2017, Digital Surge has earned the trust of more than 50,000 customers across Australia.
However, Digital Surge’s journey hasn’t been without challenges. In 2022, Digital Surge faced financial challenges due to its exposure to the FTX collapse, a watershed moment in crypto history. Rather than folding, the platform stepped up with a solid recovery plan, and kept its users informed every step of the way.
By April 2023, the business was back to normal operations. This restored trust in its commitment to safeguard customer assets.
Digital Surge is known for quality customer support and its most unique feature: paying bills with Bitcoin. It’s obvious the platform has a vision of integrating crypto into the daily lives of everyday Australians.
Cryptocurrencies Available
Digital Surge has a lineup of over 400 cryptocurrencies. You’ll find popular coins like Bitcoin (BTC), Ethereum (ETH), and Solana (SOL), along with a variety of alt-coins to suit different investment goals.
The platform keeps up with trending categories like Real World Asset (RWA) and Artificial Intelligence (AI) coins. Examples include projects like Render (RENDER) and Arkham (ARKM), which are gaining popularity for their innovative use of AI in blockchain technology.
Are you a safe pair of hands looking to just stick with the big-name coins? Or, ready to take a bit more risk chasing the hottest trends? Whatever your style, Digital Surge makes it easy to do both.
Trading Features
Digital Surge brings a pack of features to make crypto trading easy:
- Instant Buy/Sell: Quickly buy or sell with just a few clicks. Fantastic if you’re looking for a fast, no-fuss trading experience.
- Intelligent trading Tools:
- Market Orders: Execute trades instantly at the best available market price.
- Limit Orders: Set specific prices at which you want to buy or sell.
- Trigger Orders: Automate trades based on price level conditions. Useful for managing risk and taking advantage of market movements.
- Recurring Buys: Automate purchases on a regular schedule. Helps build your portfolio over time and not have to worry about timing the market.
Pay Bills with Bitcoin
Digital Surge brings crypto to real life by letting you pay your bills with Bitcoin through BPAY. From utilities to credit card payments, this feature gives your Bitcoin a practical use.
- How It Works:
- Enter your BPAY biller code and reference number on the platform.
- Specify the amount in Bitcoin you want to pay.
- Digital Surge automatically converts Bitcoin to AUD and pays your bill.
Digital Surge Fees
Digital Surge’s fees are easy to understand. With a fair structure, trading stays affordable no matter how much you’re investing. Here’s the breakdown:
- Trading Fees: Start at 0.5% per trade and go down as your trading volume increases—perfect for active traders.
- Deposit Fees: Free for AUD deposits via PayID and POLi, with no hidden charges.
- Withdrawal Fees:
- AUD: Free.
- Crypto: Vary by network and are clearly shown before you confirm.
No surprises. Just straightforward, affordable fees.
Is Digital Surge Safe?
The exchange has worked hard to prove its security over the last couple of years, even in the wake of the FTX collapse. The downfall of FTX in 2022 (one of the biggest exchanges at the time), affected Digital Surge as it had funds tied up in it.
However, Digital Surge responded quickly and transparently. The team implemented a recovery plan that included raising capital and restructuring operations to protect user funds and ensure long-term stability. These efforts were successful. And Digital Surge looks to have emerged stronger and more secure.
Today, Digital Surge prioritises safety with these measures:
- Cold Storage: Most customer funds are stored in offline wallets. This minimises the risk of hacking.
- Account Security: Features like two-factor authentication (2FA) provide an extra layer of protection.
- Regulatory Compliance: Digital Surge complies with Australian financial regulations, offering additional assurance.
Crypto moves fast, and no platform is risk-free. That said, Digital Surge has shown it’s committed to working through challenges and rebuilding the trust of its users. When it matters most.
Digital Surge has a 4.1/5 rating on ProductReview.
Customer Support and User Experience
Digital Surge offers live chat during business hours for quick assistance, and email support for less urgent queries. Also, it features a Help Center with easy-to-follow guides and FAQs, if you want to resolve the common issues on your own.
In our experience, the Australian based support team were extremely quick in responding to live chat queries.
We felt there was an intuitive feel to all the features. The clean interface ensures easy navigation. On both the desktop and the mobile app.
Features like instant buy/sell and recurring buys are straightforward. While quick account setup and instant deposits make getting started hassle-free.
Overall, Digital Surge’s focus on simplicity and customer support seems to have paid off. The result is a noticeably smooth trading experience. Much smoother than many other exchanges.
How to Open a Digital Surge Account
Getting started with Digital Surge is quick and easy:
- Visit the Digital Surge Website
Head over to the official website and click on the “Get Started” button in the top-right corner. - Enter Your Details
Provide your email address, create a password, and accept the terms and conditions. - Verify Your Email and Identity
Check your email for a confirmation from Digital Surge, click the link to verify your account, and complete ID verification by uploading a photo ID. - Add Funds and Start Trading
Deposit AUD instantly via PayID or POLi and start trading.
Final Thoughts
Digital Surge offers Aussies a simple way to trade crypto. It’s set apart by its Bitcoin bill payments feature, and a sleek, intuitive design. Also attractive is its commitment to security—proven through its handling of the FTX collapse. Add excellent customer support into that mix and you’ve got an exchange you can rely on.
Ready to start? Sign up now and experience why Digital Surge is trusted by so many across Australia.
